Terms of Service

1. What DoneSharp is, and what it isn't

DoneSharp is an online marketplace. We help people in Nigeria find independent artisans and companies for jobs such as plumbing, electrical work and repairs, and we let people post small tasks ("errands") for other members to run.

We are a platform, not a service provider. Artisans, companies and errand runners are independent. They are not our employees, agents or partners, and we do not control how they do their work. When you book an artisan or agree an errand, the agreement for that job is between you and the other member. DoneSharp is not a party to it, and we are not responsible for the quality, safety, legality or timing of any job.

2. Who can use DoneSharp

• You must be at least 18 years old and able to enter into a binding contract.
• You may only hold one personal account, and it must be in your own name.
• If you use DoneSharp for a business, you confirm you have authority to accept these Terms for that business, and "you" includes the business.
• You may not use DoneSharp if we have previously suspended or removed your account, unless we agree in writing.

3. Your account

• You sign up with a phone number or an email address and a password. Everything you tell us must be true, and you must keep it up to date.
• Keep your password and any reset code private. You are responsible for everything that happens on your account. If you think someone else has access to it, change your password and tell us straight away.
• We will never ask for your password or a reset code. Anyone who does is not DoneSharp.
• You can delete your account at any time from your profile in the app. Deleting your account does not cancel amounts you already owe us, such as commission.

4. Booking an artisan

1. You send a booking request describing the job. The artisan can accept or decline it.
2. You and the artisan agree the price between you. The artisan records the agreed price in the app.
3. You pay the artisan directly, in cash or by transfer, in the way you both agree. DoneSharp does not collect, hold or pass on this money.
4. After paying, you tap Mark as Paid, and the artisan confirms they received the payment.

You can cancel a booking while it is pending or accepted. Once an artisan has started, cancellation, refunds and any compensation are a matter between you and the artisan. Because we never hold the money, we cannot issue refunds for jobs, but you can report a problem to us and we will look into the account involved.

Only report a payment, or confirm one, if it really happened. Marking a payment that was never made, or confirming one you didn't receive, is a serious breach of these Terms.

5. Errands

• A poster describes a task, its location and the reward they will pay. Other members apply, and the poster chooses who runs it.
• The reward is paid directly by the poster to the runner. DoneSharp does not handle it.
• Posters must describe errands honestly, including anything that affects safety. Runners must only accept errands they can complete lawfully and safely.
• Errands must not involve anything illegal or dangerous, including drugs, weapons, stolen or counterfeit goods, alcohol or tobacco for anyone under 18, prescription medicine without a valid prescription, or carrying cash or valuables for people you don't know.

6. Extra terms for artisans and companies

Your profile

Your business details, categories, service areas, experience, rates, portfolio and contact numbers must be accurate and must show your own work. You are responsible for holding any licence, permit, registration or insurance your trade requires, and for paying your own taxes.

Verification

We may ask for documents to verify you. Companies provide a CAC registration number and certificate. A verified badge means we reviewed the documents you gave us. It is not a guarantee of your work, and it is not a background check.

Commission

• Customers never pay DoneSharp anything. Instead, when you confirm that a customer has paid you for a job booked through DoneSharp, you owe us a commission on the job price.
• The commission rate is the rate in force when the job is confirmed. We show it on each commission in the app, and we will give you notice before we change it.
• Commission is due within the payment window shown in the app, and you pay it securely in the app through Paystack.
• If a commission becomes overdue, your account is automatically suspended from accepting new bookings. Jobs already in progress are not affected. Paying everything you owe lifts the suspension automatically. If you think a suspension is wrong, contact us and a person will review it.
• You must record the real price of every job and confirm payments honestly. Understating prices, moving customers you met on DoneSharp off the platform to avoid commission, or creating fake bookings is not allowed.

7. DoneSharp Points

• When a booking is confirmed as paid, the customer earns DoneSharp Points equal to a percentage of the job price. We show the current rate in the app and may change it.
• Points are a reward and loyalty feature. They are not money, electronic money, a deposit or a currency, they earn no interest, and they have no cash value. DoneSharp will never buy Points back or exchange them for money.
• You can send Points to other members in the app and use them as a discount on advertising with us. You may not offer to buy or sell Points for money.
• We may correct or remove Points credited by mistake or obtained through fraud or a breach of these Terms. Points cannot be transferred out of DoneSharp and are lost if your account is deleted.
• We may change or end the Points programme. If we end it, we will give you reasonable notice and a chance to use your Points where we can.

8. Advertising on DoneSharp

• You can ask to advertise from Advertise with us in the app. Submitting a request does not guarantee that an ad will run. We review every request and follow up by email to agree the details and any payment.
• Points you choose to apply are only used once your ad is approved, and Points applied to an approved ad are not returned.
• You are responsible for your ad and any claims it makes. Ads must be lawful, honest and not misleading, must not infringe anyone's rights, and must follow the content rules in section 10.
• You give us permission to display, resize and crop your ad and your business name and logo on DoneSharp for the agreed period. We may pause or remove an ad that breaks these Terms or the law.

9. Reviews, chat and your content

• You can review an artisan after a completed booking, and a poster can rate the runner of a completed errand. Reviews must be honest and based on your own experience. You may not offer or accept anything in return for a review.
• You keep ownership of what you post, such as photos, reviews, messages and ads. You give DoneSharp a non-exclusive, royalty-free licence to host, store, display and adapt that content for as long as we need it to run and promote the Service.
• You confirm that you have the right to post your content and that it doesn't break the law or anyone else's rights.
• Keep conversations about a job in the in-app chat where possible. It helps us look into problems if you report them.

10. Things you must not do

We have zero tolerance for objectionable content and abusive behaviour. You must not use DoneSharp to:

• break any law, or offer, request or advertise illegal goods or services;
• harass, threaten, bully, discriminate against or abuse anyone;
• post sexual, hateful, violent or otherwise offensive content;
• defraud anyone, impersonate a person or business, or create fake accounts, bookings, reviews or payments;
• collect other members' details for anything unrelated to a DoneSharp job, or send spam;
• copy, scrape or resell the Service or its data;
• interfere with the Service, get around its security or limits, or access it by any means other than the app and website we provide; or
• help anyone else do any of these things.

You can report or block a member from the ⋯ menu on their profile, errand or chat in the app, or report a problem by emailing support@donesharp.com. Blocked members can't message you, book you, apply to your errands or send you Points, and you won't see their listings; you can unblock them from Blocked members. We review reports within 24 hours and will remove objectionable content and act against the account responsible.

11. Your safety

We review artisans who apply for verification, but we cannot check everyone or everything. Use your judgement. Agree the price and scope of a job before it starts, don't pay in full in advance unless you are comfortable doing so, meet in safe places where you can, and never share your password or reset code. If you are in danger, contact the police or emergency services first.

12. Suspension and closing accounts

We may warn you, remove content, limit features, or suspend or close your account if you break these Terms, if we reasonably suspect fraud or abuse, if the law requires it, or to protect other members. Where it is safe and lawful to do so, we will tell you why and give you a chance to respond. You can close your account at any time.

13. Our intellectual property

The DoneSharp name, logo, app, website and their design and software belong to DoneSharp or our licensors. We give you a personal, revocable, non-transferable licence to use the app and website as these Terms allow. You may not copy, modify or reverse-engineer them, or use our name or logo without our written permission.

14. Disputes between members

If something goes wrong with a job or errand, please try to resolve it with the other member first. You can also report it to us. We may review the booking, chat history and accounts involved and take action on an account, but we are not obliged to settle disputes between members, and any decision we make about an account does not decide the legal rights between you.

15. Disclaimers

We work hard to keep DoneSharp running well, but we provide the Service "as is" and "as available". To the extent the law allows, we make no promises about the Service or about any member, job, errand, review or ad, including that the Service will always be available or error-free. Nothing in these Terms takes away rights you have under the Federal Competition and Consumer Protection Act 2018 or any other law that cannot be excluded by contract.

16. Limitation of liability

To the extent the law allows:

• DoneSharp is not liable for the acts or omissions of any member, or for any job, errand, payment, loss or damage arising from dealings between members.
• We are not liable for indirect or consequential losses, or for loss of profit, business, revenue, goodwill or data.
• Our total liability to you for all claims connected with the Service is limited to the greater of the total commission and advertising fees you paid us in the 12 months before the claim, and ₦50,000.

These limits do not apply to death or personal injury caused by our negligence, to fraud, or to any liability that cannot be limited by law.

17. Indemnity

If you break these Terms or the law, or a claim is brought against DoneSharp because of your content, your ad, or a job or errand you took part in, you agree to cover DoneSharp's reasonable losses and costs, including legal fees, arising from it.

18. Changes to the Service and to these Terms

We may change or discontinue features of the Service. We may also update these Terms. If a change is significant, we will tell you in the app or by other reasonable means before it takes effect. If you keep using DoneSharp after the change takes effect, you accept the updated Terms. If you don't agree, you can close your account.

19. Governing law and disputes with us

These Terms are governed by the laws of the Federal Republic of Nigeria. If you have a complaint about DoneSharp, please contact us first at support@donesharp.com. We will try to resolve it within 30 days. If we can't, either of us may take the dispute to a court of competent jurisdiction in Nigeria.

20. General

• These Terms, together with our Privacy Policy, are the whole agreement between you and DoneSharp about the Service.
• If any part of these Terms is found to be unenforceable, the rest still applies.
• If we don't enforce a right straight away, we haven't given it up.
• You may not transfer your rights under these Terms. We may transfer ours as part of a merger, acquisition or sale of our business, and these Terms will continue to protect you.
• We may send you notices in the app, by push notification, SMS or email, using the details on your account.

21. Contact us

Questions about these Terms? Email support@donesharp.com, or visit our Support page.