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On the sign-in screen, tap Forgot password?. If you signed up with your phone number, we'll text you a 6-digit code. If you signed up with email, we'll email you the code. Enter it in the app, then choose a new password (at least 8 characters). For security you can request a new code once a minute, and a limited number of times per day.

Yes. On the sign-in screen tap Outside Nigeria? Use email and create your account with your email address instead of a Nigerian phone number.

Open the Profile tab in the app. You can update your details and photo there at any time.

Open Profile, scroll to the bottom and tap Delete my account. This permanently removes your account and data as described in our Privacy Policy. To also have photos you uploaded removed, email us.

You agree the price with the artisan and pay them directly, by cash or transfer. After the job, tap Mark as Paid on the booking so the artisan can confirm they received it. DoneSharp never charges customers anything.

Yes, while it is still pending or accepted. Open the booking and tap Cancel Booking. Cancelled and declined requests can then be removed from your list.

First message the artisan in the booking chat. If that doesn't solve it, use Report an issue in the app menu, or email us with the booking details. DoneSharp is not a party to the payment between you and the artisan, but we do act on reports and can suspend accounts that break our Terms.

Once the artisan marks your booking completed, open it and tap Leave a Review. Reviews can only be left for your own completed bookings.

Register as an artisan from your profile and complete your details (companies also upload a CAC certificate). Our team reviews it and, once approved, a verified badge appears on your profile.

When you confirm you've been paid for a job, DoneSharp charges a small commission on the job amount. Open Commissions in the app menu and pay securely with Paystack before the due time shown there.

Artisan accounts are suspended automatically when a commission becomes overdue, which stops you accepting new bookings. Pay the outstanding commission from the Commissions screen and your account is restored automatically.

Post a task with a reward, members apply to run it, and you choose who to approve. The reward is paid directly between you and the runner, and you can rate the runner when it's done.

Yes. The poster can remove an approved runner (reopening the errand) or cancel the errand while it's open or accepted.

Customers earn Points on every confirmed booking. Points are not money and can't be cashed out, but you can send them to other members and use them as a discount on advertising.

In the app menu tap Advertise with us, upload your banner (images or animated GIFs), choose where and when it should run, and optionally apply your Points. Our team reviews every request and follows up by email.